How do I make a purchase?
Do I need to set up an account to place an order?
How do I cancel an order?
What are the payment methods available?
What currencies are available for payment?
I forgot my Password for my account. What should I do?
How can I change my personal information?
How can I change my billing and shipping address?
Is my personal information kept private?
How can I exchange / return / refund my order?
We offer exchanges / returns / refunds only if the following conditions are met:
a) Exchanges / returns / refunds are only available within 14 days from the date of your purchase;
b) You must produce the Order Receipt;
c) Items that need to be exchanged have to be returned in its original packaging, unwashed, undamaged, unmarked, unaltered and with swing tags on;
d) Items sold during a SALE are not allowed to be exchanged / returned / refunded.
Please send an email to our customer service team at email@example.com with the subject “REQUEST TO EXCHANGE / RETURN / REFUND” and quote the Order Number.
Where does Omell deliver to?
At this moment we currently deliver within Malaysia only.
How much does delivery cost?
Standard Delivery Cost is RM 10 per order within West Malaysia and RM 15 per order within East Malaysia.
How long does the delivery usually take?
About 3-4 working days.
Do Omell’s products require special care?
Can’t find answers to your Queries? Don’t worry!
We sincerely apologize for not being able to resolve your queries in this FAQ page. Please send an email to our customer service team at firstname.lastname@example.org and we will assist you!